At Cubist Pharmaceuticals, Heather created the best electronic scientific/business library in the biopharma industry. This is not just my opinion -- I hear it routinely from new employees who join Cubist from other companies. The electronic system provides enterprise-wide support for multiple offices in North America and the EU. By empowering users with one-click access to a huge array of full-text resources, Heather's team is freed up to provide a high level of service for more complicated and specialized knowledge management tasks, all of which helps the business move forward more quickly and at less cost.
Heather was instrumental in improving our library service capabilities. She quickly assessed our subscription usage, copyright position and overall information needs within the research and medical teams. Her solid experience in negotiating with publishers and delivery suppliers and her understanding of which document services would be appropriate for our size allowed her to give us a terrific plan forward with much greater capability at a lower cost.
Heather is an extremely knowledgeable and talented information management consultant. I had the chance to work with Heather at Cubist Pharmaceuticals and hired her to help Genocea Biosciences establish a state-of-the-art electronic library. She was able to very rapidly and efficiently assess our growing company needs, evaluate and select vendors, and implement a scientific knowledge management center (including training of the employees) in a matter of weeks. Thanks to her work, Genocea was able to save on scientific journal subscriptions/costs starting year 1 and the library platform users' (from company executives to scientists) satisfaction increased.
After having the pleasure of working closely with Heather both at Cubist and Tetraphase, I highly recommend her! We worked on numerous projects together, with the latest being a complete set-up (start to finish) of our library services for the entire organization. She assessed our needs upfront to customize and implement a literature management tool (QUOSA) incorporating document delivery and access to all subscribed content, as well as recommended and set up access to journal subscriptions, full text packages and newsletter subscriptions. Thanks to Heather, the implementation was efficient and the end product has resulted in saved costs and time for users and key stakeholders.
During my time at Cubist Pharmaceuticals Heather's positive impact and leadership in the Knowledge Services department has been very clear. A few months after her arrival we were suddenly and pleasantly presented with a dramatic improvement in our literature search and retrieval capabilities. We went from a system of copying citations into a form and emailing them to department assistants to a simple web driven document search and retrieval system with automated delivery at all hours. Since this first big change Heather has kept improving our access to industry and academic databases and eased all aspects of finding and obtaining technical, regulatory and commercial information. Due to her leadership the R&D function at Cubist Pharmaceuticals is able to work far more efficiently and effectively.
Heather has worked with me at three companies. We worked together at Cubist where she ran the library services group for a 1,000 person company. Then she consulted for Evelo to ensure access to publications and copyright compliance. Now she’s doing the same thing at Morphic. Heather knows a lot about how to obtain reprints and subscriptions as well as document management so we don’t pay multiple times for access. I’m happy Heather helps us in these areas — it makes my job much easier and I hear very positive feedback from the scientists and others who work with her.